Refund & Return Policy

All Sales Are Final

All purchases made through Shani Denise / Pink Flame Publishing are final sale. We do not accept returns, exchanges, or refunds for change of mind, ordering the wrong item, or other personal reasons.

The only exception is if your order arrives damaged, defective, or you receive an incorrect item.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If your item arrives damaged, defective, or you receive the wrong item, you must contact us at info@shanidenise.com within 5 days of the confirmed delivery date.

When contacting us, please provide:

• Your order number

• A description of the issue

• Clear photos showing the damage, defect, or incorrect item

• Photos of the packaging, if applicable

Requests submitted more than 5 days after the confirmed delivery date may not be eligible for a return or refund.

Return Shipping

If your return request is approved, you will receive instructions regarding where to send the item.

Customers are responsible for obtaining and paying for their own return shipping label and all associated return shipping costs. We do not provide prepaid return labels.

Items returned without prior authorization will not be accepted.

We strongly recommend using a trackable shipping service. We are not responsible for returned packages that are lost or damaged in transit.

Refunds for Approved Damaged or Incorrect Items

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the eligible refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card provider may require additional processing time before the refund appears on your account.

Original shipping charges and return shipping costs are non-refundable unless otherwise required by law.

Non-Returnable Items

In addition to our all-sales-final policy, we do not accept returns or exchanges on:

• Signed or personalized books

• Custom or made-to-order products

• Digital products, eBooks, or downloadable content

• Gift cards

• Sale or clearance items

• Items damaged after delivery or through customer use

European Union Orders

For merchandise shipped to customers in the European Union or other jurisdictions where applicable consumer laws provide mandatory cancellation or return rights, those legal rights will apply notwithstanding our general all-sales-final policy.

Contact Us

For questions regarding a damaged, defective, or incorrect order, please contact:

info@shanidenise.com

Please include your order number and photos of the item so we can review your request as quickly as possible.