Shipping Policy

Last Updated: August 2026

Thank you for shopping with Shani Denise — Penned the Poetic Lover Girl.

We take pride in making sure every book and product is carefully prepared, packaged, and shipped with care. Please review our shipping policy before placing your order.

Order Processing

Our standard processing time is 3–5 business days, excluding weekends and holidays.

Processing time is separate from shipping/transit time. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

During new releases, preorders, signed-book drops, special promotions, Black Friday, holidays, or other high-volume periods, please allow up to 21 days for processing and fulfillment.

Shipping Rates & Estimated Delivery

Shipping rates are calculated at checkout based on your shipping address, order size, weight, and selected shipping method.

Estimated U.S. transit times after processing are:

• Standard Shipping: Approximately 5–7 business days

• Priority Shipping: Approximately 2–3 business days

Shipping and delivery estimates are provided by the carrier and are not guaranteed. Delivery may be affected by weather, holidays, carrier delays, service interruptions, or other circumstances outside of our control.

Preorders, Signed Copies & Combined Orders

Orders containing preorder items, signed books, or products with different availability dates will ship once all items in the order are ready.

If your order contains both in-stock and preorder items, the entire order will be held until the preorder item is available.

If you would like your in-stock items shipped separately, please place them in a separate order.

International Shipping

We currently ship to select international destinations. International delivery times vary based on the destination, carrier, and customs processing.

Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country or local authorities.

Customs delays are outside of our control.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us at info@shanidenise.com as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Orders returned to us because of an incorrect or incomplete address provided by the customer may require the customer to pay additional shipping costs before the order can be reshipped.

Tracking & Delivery

When tracking is available, it will be sent to the email address associated with your order. Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Once a package has been transferred to the shipping carrier, delivery is subject to the carrier's operations and delivery schedule.

If tracking shows your package as delivered but you cannot locate it, please check with:

• Members of your household

• Neighbors

• Your mailroom, front desk, or parcel locker

• The shipping carrier

You should also contact the carrier directly to report the missing package.

Lost Packages

If your package appears to be lost in transit, please contact us at info@shanidenise.com with your order number so we can review the tracking information.

We will assist with determining the appropriate next steps based on the circumstances and the shipping carrier's policies.

Damaged, Defective or Incorrect Orders

Please inspect your order promptly after delivery.

If your order arrives damaged or defective, or you receive an incorrect item, you must contact us at info@shanidenise.com within 5 days of the confirmed delivery date.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item

• Clear photos of the packaging, when applicable

Requests submitted more than 5 days after the confirmed delivery date may not be eligible for a return or refund.

If a return is approved, the customer is responsible for obtaining and paying for their own return shipping label and return shipping costs. We do not provide prepaid return labels.

Please review our Refund & Return Policy for complete details.

Returns & Exchanges

All sales are final.

We do not accept returns or exchanges for change of mind, ordering the wrong item, or other personal reasons.

Exceptions are limited to approved claims involving damaged, defective, or incorrect items reported within 5 days of delivery, subject to our Refund & Return Policy and any rights required by applicable law.

Questions?

For shipping questions or concerns regarding an existing order, please contact:

info@shanidenise.com

Thank you for supporting Shani Denise — Penned the Poetic Lover Girl. Every order directly supports an independent author and the stories she creates.